To begin with, I had made four withdrawal requests, all within the stipulated limits set by the casino. My initial withdrawal request for $250 was seemingly straightforward, given that I had around $350 in my account. With $100 left to continue playing, down to my last few dollars then I won $2100 on Mochimon, followed by another $1500 on Fire Strike 2. Happy with my winnings, I decided to cancel the initial $250 withdrawal request to accommodate larger withdrawal amounts. This should have been a celebratory turning point, but it marked the start of my disheartening experience.

Despite following the casino’s prescribed procedure and completing KYC authentication, I encountered a lack of communication from Rollino’s end. After two days of waiting, I initiated contact through their online chat support. To my dismay, I was met with dismissive reassurances that my withdrawal would be processed soon. However, when I returned later that day, I discovered that all three of my subsequent withdrawal requests had been inexplicably cancelled.

Alarmed and perplexed, I communicated my concern to the customer service representative, who shockingly insinuated that I must have accidentally cancelled the requests myself. I vehemently denied this, as the cancellation process necessitates deliberate action and couldn’t have been the result of mere oversight. In a further display of nonchalance, the customer support team instructed me to email [email protected] to resolve the issue. I complied promptly, only to receive an email the next day requesting that I provide my KYC information all over again, despite having already submitted it through their website.

My frustration escalated when Rollino responded by making spurious claims that my winnings for the $3900 had been generated from free spins and thus were subject to deduction of $3750. This is completely false, as my earnings were the result of hard-won bets made long after the free spins were completed and wagering requirements had been met .

The entire experience with Rollino has been nothing short of a nightmare. Their lack of transparency, seemingly arbitrary cancellations, and baseless claims about my winnings raise serious doubts about the integrity and reliability of this online casino. I strongly advise anyone considering engaging with Rollino to exercise extreme caution, as my unfortunate encounter has left me convinced that they are not to be trusted.