So very bad luck for me. After all, deposits go like flush on toilet i ask support what’s wrong on this casino. Support just copy paste some generic explanation and close chat. No compassion at all, just brutally answer. Not even “have a nice day” Or some compensation after horrible lost.

Some casinos are just nightmare and this is it foe me. Never gonna deposit again.

i don’t understand how i can be a silver member and still have to wait for cashout even when its been processed.
for example
cashout processed thru site Saturday should of received my money Sunday but im still waiting.
I’ve never had my funds in a hour like some people.

all in all do love this casino

The cashout times are good and verification of accounts take place timeously.
Wide variety of games but havent had much luck of winning a decent sum of money.
It definitely is a casino that is worth looking into and depending on the size of your bets and slots played,players may strike it lucky as I have noticed that bigger bets tend to give larger streaks of winning spins but you have to be patient.

The live support could be improved though and I have not heard of people winning big here.
The tournaments and promotions could be much better and the wagering on bonuses us quite high and difficult to clear.

Update: withdrew cash and received it after 2 days… quick and easy!

We are very sorry that you are not happy with your experience at iLUCKI Casino. Your opinion is very important to us and our main purpose is that you are satisfied with our product.

We can assure you that our promotions, as well as our email confirmation service, work smoothly and as expected. Unless your iLUCKI Casino account is confirmed, the system will not issue a free, non-deposit bonus �?0 Free Spins�? In case you were not able to find the confirmation message in the primary inbox, please also search in All Mail, Promotions or Spam inboxes.

We are taking necessary steps to launch LiveChat in the nearest future. However, at this stage, we provide support via emails and LiveChat tickets. This doesn’t affect response time and support effectiveness. You can use [email protected] to communicate with us.

Unfortunately, we are not able to identify your case. We encourage you to contact our support and we will gladly assist you with this issue. We will guide you through our system, so that you can confirm your account or, we can even do it for you. Once it is done, we will be happy to issue �?0 Free Spins�?bonus to your account.

Yours in gaming and entertainment,
iLUCKI Support Team

Avoid this. Supporting casinos that act like this is bad for the industry

Support was very friendly and helpful, at the time I mentioned that the lack of any sort of VIP program was rather off-putting long term and was informed they were already working on it, not long ago I got an email out of the blue to let me know that it was finally in operation.. a rather nice personal touch.

If I have any criticism of the site at all it would be that the entry level buy-in for the regular weekly promos deliver far too little for what they demand.. spread around a couple of their brethren, the same dollar value could easily offer double or triple the bonus return.

Out the gate strong, If I was a gambling man.. I’d put good odds on their chances of going the distance.

We cannot find you in our player database. Please let us know your iLUCKI account or contact our support team to let you enjoy our existing promos.

RATINGS
To tell you the truth we have no other option than to give iLUCKI a rating when replying to any questions in this forum. We have raised this question to LCB a while ago, and they have confirm there’s the only option to reply if we give a rating.
You don’t have to worry, as there is just one rating per user in this forum which is considered. So, our 5 star rating doesn’t have a big influence as there are 50+ ratings already given.

NYX/Microgaming
Our decision about the wager requirements for definite game providers is not based on RTP but on the conditions and complexity of integration with each provider.
We support around 50 game providers and besides NYX and Microgaming there is a wide range of game providers with high RTP offered at iLUCKI. Just to name a few: NetEnt, Yggdrasil, Play’n GO, Betsoft, Pragmatic, Booming, Endorphina, Habanero, iSoftBet, ELK and many others.

The games you have pasted from our bonus terms, are indeed not included in the wagering process. You can still enjoy over 2000* other games while wagering your bonus with 100% wager requirements.

*final number of games depends on your location

BONUS OFFERS
For the first deposit bonus you can choose one of the 4 options, which include a bonus with 100 and 150 matching percentage.
During the week there are further reload opportunities, during the Weekend a wager free cash back of 10%. We also keep sending secret offers weekly to our players with low deposit amounts and great presents.
During the game-play activity, players keep getting presents from our VIP program, which triggers different Free Spins packages just for being actively playing at iLUCKI.

If you still think, we are missing any offers or deposit amount are higher than expected, please feel free to contact our support and negotiate other deals.

Yours in gaming and entertainment,
iLUCKI Support Team

deposit up to 150 �?and we’ll give you a 50% bonus!
deposit over 150 �?to 300 �?and we give you a 100% bonus!

but why players have to deposit 50�?to get a 100% match bonus…..? i mean 20�?– 30�?..ok..
as you know for sure there are a lot cosinos out there equal to ilucki which give new players 100% or 150% bonus on there first deposit
for a deposit of �?0

and to answer here to my rating of ilucki and give your self 5.0/5 and thus distorts the real player rating in a positiv direction
is is more than questionable !!!!!!!!!!!!!!!!!!!!!!

and btw: your bonus terms & conditions are also ridiculous not to say outrageous…

providers which have many games with a higher RTP % eg Microgaming (Quickfire) NYX and more only count 50% for the wagering

and all games from all other provider whith a higher RTP % could not be played with a activ bonus at all…!!!!
and this list is huge…..

the following games can not be played with active bonus:
Scarab Treasure, An escape from Alcatraz, Anotherland, Highway Stars, Jewels, Love Magic, Lucky Drink, Lucky Drink in Egypt, Marswood Party, Maya Mystery, Neptune’s Kingdom, Persian Nights, Piggy Bank, Princess Of Swamp, Sevens, Super Sevens, The Elusive Gonzales, The Ghost Walks, Africa Gold, The Spanish Armada, WhoSpunIt Plus, Dr. Jekyll & Mr. Hyde, Split Way Royal, Super 7 Blackjack, Tens or Better, Three Card Rummy, Triple Edge Poker, Vip European Roulette, Zoom Roulette, Ninja, London Hunter, Ocean’s Call, Wicked Witch, Super Fast Hot Hot Respin, Tree of Fortune, Mega Boy, Devil’s Delight, Robin Hood: Shifting Riches, The Wish Master, Secrets of Atlantis, Secrets of Atlantis Touch, Single Deck Blackjack Professional Series, TXS Hold’em Professional Series, The French Roulette, Reel Steal, The Reel Steal Touch, Dead or Alive, Lucky Angler Touch, Lucky Angler, Medusa 2 H5 HQ, Medusa, 300 Shields, Medusa II, Jackpot Jester 200000, Tower Quest, Eye of the Kraken, Pearls of India, Rage to Riches, Golden Legend, Happy Halloween, Holiday Season, Hugo 2, MULTIFRUIT 81, Moon Princess, Pimped, Reactoonz, Riches of RA, Royal Masquerade, Book of Dead, Dragon Ship, Sea Hunter, Queen of Gold, Beautiful Bones, Castle Builder, Cool Buck, Gems Odyssey, Gems Odyssey 92, High Society, Immortal Romance, Hot Ink, Wheel of Wealth Special Edition, Wheel of Wealth, Untamed Wolf Pack, Untamed Giant Panda, Untamed Crowned Eagle, Untamed Bengal Tiger, Tomb Raider – Secret of the Sword, Tomb Raider, Scrooge, Peek a Boo – 5 Reel, Thunderstruck, Thunderstruck II, Terminator 2, Avalon, Avalon II – Quest for The Grail, Bikini Party, Vampire: The Masquerade – Las Vegas, Reel Gems, Dragon Dance, Wild Orient, Texas Hold`em, Trey Poker, Wild Texas, Divine Forest, Vikings Go Berzerk, Ozwin’s Jackpots, Vikings go to Hell, Spina Colada, Double Dragons, Holmes, Alchymedes, Tut’s Twister, Wolf Hunters, Nitro Circus, Retro Reels, Retro Reels Extreme Heat, Retro Reels Diamond Glitz, Max Quest: Wrath of Ra, Jokerizer, Art of the Heist, Pumkin Patch.

the only bonus terms & conditions which are are even more crappier are the one from the Araxio Development N.V. aka Tranello Ltd casinos

please be so kind and give us a statement about that

A big thank you for your review and pointing to one of the appealing promotions on iLUCKI Casino.

We do have a lot of them, namely welcome bonuses, weekly bonuses and exclusive promotions that we send right along to our players�?inboxes. Please make sure you are subscribed to not skip it!

Btw, tomorrow is Friday and we have Friday’s High Roller Reloads promotion running, where you can get up to 150% up to 450 EUR in bonus. Check the link for more information: //www.ilucki.com/promotions#promo2

I am pretty sure that you will find many advantages on the Loyalty program we have: //www.ilucki.com/vip
Check it out, please!

Yours in gaming and entertainment,
iLUCKI Support Team

@Brent Woodman Thank you for your review and Google+ sign-up is an exception, no confirmation is required and the bonus is issued immediately.

@Soya1988 We have amazing, exclusive promotions running and to learn about them you just need to have an account with us and subscribe to “Receive Email Promos”. If you want to learn more, just send me a PM or contact us at [email protected].

Looking forward to hearing from you all.
Yours in gaming and entertainment,
iLUCKI Support Team

@Fabio_34
iLUCKI has a wide range of games, offering 3800+ games from 44 game providers.
The total number of games you see, is shown depending on the IP, but in total we try to supply as many game providers as possible

@Ida Lam
We do have Quickspin games, probably the game provider bans Australian IPs, thats why not shown in your country. iLUCKI has to follow the requirements of game providers to exclude some countries for their games’ play.
NetEnt, Yggdrasil, Play’n GO, Microgaming, EGT, NYX, Quickspin, Pragmatic, Amatic and many more are available to be shosen from the filter on the homepage.

@Jess
@Fabio_34
Live chat is coming soon. We support 30 languages and 3 more locales, so it takes us time to train support team to be able to react instantly on all the live chat requests.

Dear LCB Members,
We aim to deliver the most awesome experience possible.
If you have any concerns, bonus questions, suggestions or any technical issues, please contact us at [email protected] and we will be happy to help.
Yours in gaming and entertainment,
iLUCKI Support Team

I personally think it’s worth the effort , check yourself how great the layout is

They will investigate and re-issue the free spins.

thanks,
Stan